Refund policy

At Jyorra, customer satisfaction is very important to us. We aim to provide a smooth and reliable shopping experience for every customer. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to help you request a return or refund easily and transparently.

Please read the following policy carefully to understand the terms and conditions related to product returns and refunds when shopping on www.jyorra.com.

7-Day Easy Return Policy

Jyorra offers a 7-Day Easy Return Policy for eligible products. Customers may request a return within 7 days from the date of delivery if they are not satisfied with their purchase.

To qualify for a return, the following conditions must be met:

  • The product must be unused, unworn, and in original condition
  • All original tags, labels, packaging, and accessories must be included
  • The return request must be submitted within 7 days after receiving the product
  • The product should not show signs of damage, misuse, or alteration by the customer

Returns that do not meet these conditions may not be accepted.

How to Request a Return

If you wish to return a product, please follow these simple steps:

  1. Contact our customer support team with your order details.
  2. Provide your Order Number, product name, and reason for return.
  3. Our support team will review your request and provide return instructions.

Once the return request is approved, our team will guide you through the next steps for returning the product.

Return Pickup

In many locations, return pickup will be arranged by our logistics partner. The courier partner will collect the product from the delivery address provided during the order.

In certain cases where pickup service is not available, customers may be requested to ship the product to our return address. Our team will provide complete instructions in such situations.

To avoid damage during return shipping, customers should ensure the product is securely packed in its original packaging.

Refund Policy

Refunds will be initiated only after the returned product is received and inspected by our team.

Once the returned item arrives at our facility, it will go through a quality inspection to verify that it meets the return conditions. If the product passes the inspection process, the refund will be approved and initiated.

Refunds are typically processed through the original payment method used during purchase.

Refund Processing Time

After the return is approved and processed, the refund is generally completed within 5–7 business days. The time required for the refunded amount to reflect in the customer's account may depend on the payment provider or banking system.

Customers will be notified once the refund has been successfully initiated.

Cash on Delivery (COD) Refunds

For orders placed using Cash on Delivery (COD), refunds cannot be issued in cash. Instead, the refund will be processed through an online transfer method, such as bank transfer or another suitable payment method after confirmation with the customer.

Our support team will coordinate with customers to ensure the refund process is completed smoothly.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what was ordered, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, customers may be required to provide:

  • Clear photos of the product
  • Photos of the packaging
  • Order number and details
  • Description of the issue

After reviewing the information, our team will arrange a replacement, return, or refund, depending on the situation.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene or safety reasons. These may include:

  • Opened or used beauty and personal care products
  • Items marked as non-returnable or final sale
  • Products damaged due to misuse or improper handling

Such items will not be accepted for return unless they arrive damaged or defective.

Important Return Guidelines

To ensure a successful return process, please follow these guidelines:

  • Return the product in its original packaging
  • Include all accessories, manuals, and tags
  • Pack the item carefully to prevent damage during return shipping
  • Submit your return request within the allowed time frame

Failure to follow these guidelines may result in the return request being rejected.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been processed or dispatched, cancellation may not be possible. In such cases, customers may use the return process after delivery.

Contact Our Support Team

If you need assistance with returns, refunds, or any order-related issue, please contact our support team.

📧 Email: jyorrastore212026@gmail.com
📞 Phone / WhatsApp: +91 7303322908

Business Address
South West Delhi, Bapraulla
Nazafgarh
New Delhi – 110043
India

Thank you for choosing Jyorra. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.

Jyorra – Unique Products, Unique Style