Frequently Asked Questions (FAQ's)
What is Jyorra?
Jyorra is an online shopping store offering a wide range of products including fashion, beauty, home essentials, and accessories.
Do I need an account to place an order?
No, you can place an order as a guest, but creating an account helps manage orders easily.
How do I place an order?
Select product → Add to cart → Checkout → Enter details → Complete payment.
Can I modify my order after placing it?
Can I modify my order after placing it?
Will I receive order confirmation?
Yes, confirmation is sent via email or SMS after successful order placement.
Can I place bulk orders?
Yes, for bulk orders you can contact our support team.
Is there any minimum order value?
No, there is no minimum order requirement.
Are product images accurate?
We try to display products as accurately as possible, but slight variations may occur.
Do you offer discounts?
Yes, we offer seasonal deals and promotional discounts.
How do I apply a discount code?
Enter the code during checkout in the coupon section.
Can I reorder a product?
Yes, you can reorder from your order history or place a new order.
Do you sell original products?
Yes, all products sold on Jyorra are quality-checked.
Is my personal information safe?
Yes, we use secure systems to protect your data.
How can I contact customer support?
You can contact us via email or WhatsApp.
Shipping FAQ's
How long does delivery take?
Delivery usually takes 4–8 business days.
Is shipping free?
Yes, we offer free shipping across India.
When will my order be shipped?
Orders are shipped within 1–2 business days.
How can I track my shipment?
You can track your order using the tracking link provided.
Which courier partners do you use?
We use Delhivery, Blue Dart, Ekart, XpressBees, and India Post.
Do you deliver to all locations?
We deliver to most serviceable pin codes in India.
What if my delivery is delayed?
Delays may occur due to external factors; we will keep you updated.
Can I change my shipping address?
Yes, only before the order is shipped.
Do you offer express delivery?
Currently, we offer standard delivery only.
Will I receive delivery updates?
Yes, updates are sent via SMS/email.
What happens if I miss delivery?
Courier will attempt delivery again.
Can I choose delivery time?
No, delivery timing depends on the courier.
Do you ship internationally?
Currently, we ship only within India.
Is packaging secure?
Yes, all orders are securely packed.
Returns FAQ's
What is your return policy?
We offer a 7-day easy return policy.
How do I request a return?
Contact support with your order details.
What items are eligible for return?
Unused products in original packaging.
Are all items returnable?
No, some items like personal care products are non-returnable.
Do I need original packaging?
Yes, it is recommended.
Can I return used products?
No, only unused products are accepted.
How long does return process take?
Usually 7–10 business days.
Will I get a full refund?
Yes, if conditions are met.
What if product is damaged?
Report within 48 hours with photos.
Can I return multiple items?
Yes, if they meet return conditions.
Is pickup available?
Pickup depends on location.
Can I return sale items?
Depends on product policy.
Do I need invoice for return?
Yes, keep your order details.
Can I exchange instead of return?
Yes, subject to availability.
Cancellations FAQ's
Can I cancel my order?
Yes, before it is shipped.
How do I cancel an order?
Contact support immediately.
Is there a cancellation fee?
No cancellation charges.
Can I cancel after shipping?
No, but you can return after delivery.
How long does cancellation take?
Processed within 24–48 hours.
Will I get refund after cancellation?
Yes, if prepaid.
Can I cancel COD orders?
Yes, before dispatch.
What if I cancel late?
You may need to return the product.
Will I get confirmation of cancellation?
Yes, via email or SMS.
Can partial orders be cancelled?
Yes, depending on status.
Can I cancel via website?
Currently via support only.
What if cancellation fails?
Contact support team.
Payments FAQ's
What payment methods are accepted?
UPI, Cards, Net Banking, Wallets, and COD.
Is COD available?
Yes, with ₹20 extra fee.
Are payments secure?
Yes, fully encrypted gateways.
Why did payment fail?
Bank issues, wrong details, or low balance.
Will amount be deducted on failed payment?
No, or it will be auto-refunded.
How do I get invoice?
Invoice is sent via email.
Can I use multiple payment methods?
No, one method per order.
Do you store card details?
No, for security reasons.
Are there hidden charges?
No, only COD fee if applicable.
Can I pay via UPI?
Yes, UPI is supported.
Is EMI available?
Depends on payment gateway.
Do you charge GST?
Included as per product.